Crisis and Emergency
- 2/F and 3/F, Meng Wah Complex
- Mon to Fri: 8:40am – 1pm, 2pm – 5pm; Sat: 8:25am – 12:45pm
- Emergency: 3917 1999*
- Dental Emergencies: 2859 2511*
- https://www.uhs.hku.hk
(* Support is only available during office hours)
When the clinic is closed, please go to the nearest Accident and Emergency Department at Queen Mary Hospital, 102 Pokfulam Road, Hong Kong.
CEDARS-Counselling and Person Enrichment Section (CoPE)
- Room 301-323, 3/F, Main Building
- Mon to Thu: 9am – 5:45pm; Fri: 9am – 6pm
- https://cedars.hku.hk/cope
- 3917 8388
- cedars-cope@hku.hk
- Room 301-323, 3/F, Main Building
During after-office hours, please go to the nearest medical doctor or Accident and Emergency Department at the hospital for immediate support.
- 3917 2305
- cedarsufa@hku.hk
- 3/F, Meng Wah Complex
- Room 310, 3/F, Pao Siu Loong Building
- 3917 2882
- https://www.safety.hku.hk/homepage/pdf/EP.pdf
- 3917 2883 (Lost and Found)
- Public Health, Pandemic and Epidemic Diseases Preparedness and Response
Insurance Coverage
The University has a standard travel insurance coverage for students. Information on the insurance policy can be found in the undergraduate and postgraduate handbooks. For details on the insurance coverage, please contact the Finance and Enterprises Office through email at feo_insurance@hku.hk or login to your HKU Portal account to find out more information about HKU’s Travel Insurance by following the path: SIS Menu -> Financial Services -> FEO Info and Hotlines -> Finance and Enterprises Office -> Insurance Information for Students.
You should note that the University only provides standard travel insurance coverage, and would not insure any personal cash or property of students under any circumstances. If students require additional or special insurance coverage, they will need to make their own personal arrangements at their own expense.
Emergency Assistance When Travel Overseas
Subject to the terms, conditions and exclusions of HKU’s Travel Insurance Policy, for request of urgent/emergency assistance which incurs a cost, students should contact AIG (the insurer) at their 24-hour Travel Guard Assistance Hotline +852 3516 8699 or +60 3 2772 5603 and quote the HKU policy number “GPP2001042”.