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Crisis and Emergency

Crisis and Emergency

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Crisis and Emergency
For students who need physical and mental health services, financial assistance, insurance coverage and emergency assistance overseas.
Medical and Dental Services
University Health Service (UHS)
  • Address: 2/F and 3/F, Meng Wah Complex
  • Mon to Fri: 9:00am – 1:00pm; 2:00pm - 5:45pm
  • Medical Appointment: (852) 2549 4686*
  • Dental Appointment: (852) 3917 2510*
  • https://www.uhs.hku.hk

(* Support is only available during office hours) 

When the clinic is closed, please go to the nearest Accident and Emergency Department at Queen Mary Hospital, 102 Pokfulam Road, Hong Kong.

Counselling Service
Mind and Wellbeing, CEDARS
To make an appointment:
During after-office hours, please call 999, or go to the Accident and Emergency Department of the nearest public hospital for immediate support. You may also seek assistance from support services in the community.
University Financial Assistance – Emergency Assistance
Student Support and Inclusion, CEDARS
24-hour Security Control Centre
Estates Office
You may also find the following useful:

Insurance Coverage

Every international student is strongly encouraged to arrange comprehensive travel and medical insurance before arriving in Hong Kong and throughout your entire stay.

Details of medical care and insurance are available at: https://www.cedars.hku.hk/ssi/international-student-support/medical-care-and-insurance

The University has a standard travel insurance coverage for students. Information on the insurance policy can be found in the undergraduate and postgraduate handbooks. For details on the insurance coverage, please contact the Finance and Enterprises Office through email at feo_insurance@hku.hk or login to your HKU Portal account to find out more information about HKU’s Travel Insurance by following the path: SIS Menu -> Financial Services -> FEO Info and Hotlines -> Finance and Enterprises Office -> Insurance Information for Students.

You should note that the University only provides standard travel insurance coverage, and would not insure any personal cash or property of students under any circumstances. If students require additional or special insurance coverage, they will need to make their own personal arrangements at their own expense.

International students are strongly encouraged to arrange comprehensive travel and medical insurance before arriving in Hong Kong and throughout the entire stay.

More details are available at:
https://www.cedars.hku.hk/ssi/international-student-support/medical-care-and-insurance

Emergency Assistance When Travel Overseas

In the situation where a student requires emergency assistance such as emergency medical evacuation and / or repatriation services, need of immediate medical care and/or hospitalization due to bodily injury or sickness, need of advanced cash due to loss of money, financial / payments guarantee for medical treatments or emergency rescue etc. while staying overseas, the student should directly contact the insurance company by making a collect call to their 24-hour Emergency Assistance Service Hotline. The hotline phone number can be found via the HKU Portal as shown in the path below.
SIS Menu –> Financial Services –> FEO Info and Hotlines –> Finance and Enterprises Office –> Insurance Information for Students
In addition to the 24-hour Emergency Assistance Service Hotline provided by the insurance company, HKU has entered into a service agreement with a company (which is NOT an insurance company but specialized in travel health and safety assistance services) to provide worldwide 24/7 assistance services or travel advice to all HKU students. Students are required to register for these services. Detailed information can be found via the HKU Portal as shown in the path below.
SIS Menu –> Financial Services –> FEO Info and Hotlines –> Finance and Enterprises Office –> Insurance Information for Students –> 24/7 Global Travel Emergency Assistance Programme (“GTEA”)
Before the commencement of a trip, the service provider can provide students with advice and information on medical risk such as any outbreak of infectious diseases, and travel security risks such as riot, strike, robbery and natural disaster, enabling better travel planning. During the travel period, the service provider can provide instant assistance by phone on issues such as translation service for communication with local people, sickness, basic medical advice, and the location of nearby police stations, pharmacies, doctors, consulates, etc. To minimize medical and travel security risks as much as possible and for better travel planning, it is strongly recommended that students contact the service provider directly by phone or through their mobile app for advice on matters which a traveller should pay special attention to when visiting a particular country.
For details on other non-insurance related emergency assistance, please visit CEDARS website as follows: